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Privacy Policy
Cherish Vetcare, a division of Tepals Formulations, respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how Cherish Vetcare (“Cherish Vetcare”, “we”, “us”, or “our”) collects, uses, stores, protects, and discloses your information when you access or use our website, mobile site, online store, mobile application, or any other digital platform or services made available by us (collectively, the “Website” or “Services”), or when you purchase or inquire about our products.
This Privacy Policy applies only to information collected by Cherish Vetcare through our Website and Services. It does not apply to information collected by third-party websites, applications, payment gateways, delivery partners, or other external services that may be linked to or integrated with our Website. We recommend reviewing the privacy policies of such third parties before providing them with your information.
1. User Acceptance
By accessing, browsing, registering on, or using our Website or Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, storage, processing, and disclosure of your personal information in accordance with this Privacy Policy and applicable laws of India.
We may collect and process information such as your name, phone number, email address, billing address, shipping address, payment-related information, and other information necessary to provide our Services.
If you do not agree with the practices described in this Privacy Policy, please do not use our Website or provide your personal information to us.
Where applicable, you may withdraw your consent to the processing of your personal information by contacting us. However, withdrawal of consent may affect our ability to provide certain products, services, features, or functionality to you.
If you provide us with personal information relating to another person, you confirm that you have the necessary authority or permission to provide such information and allow us to process it in accordance with this Privacy Policy.
2. Collection of Your Information
2.1 Information You Provide
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Full name
- Email address
- Mobile or telephone number
- Billing address
- Shipping or delivery address
- Business/company details
- GST or other business information where applicable
- Account login information
- Product enquiries and requirements
- Order and transaction details
- Information provided through contact forms
- Information submitted through franchise, distributorship, or business enquiry forms
- Reviews, feedback, comments, and other communications you send to us
You should ensure that the information provided to us is accurate, complete, and up to date.
2.2 Information Collected Automatically
When you visit or use our Website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Operating system
- Device type
- Website pages visited
- Date and time of visits
- Referring website
- Search terms or queries
- General website usage and interaction information
- Cookies and similar technologies
We may use this information to operate, maintain, secure, analyze, and improve our Website and Services.
2.3 Information From Other Sources
Where permitted by applicable law, we may receive information from third parties, service providers, delivery partners, payment processors, marketing platforms, publicly available sources, or business partners.
Such information may include updated contact information, delivery details, transaction information, or information necessary to provide and improve our Services.
3. Use of Your Information
We may use the information we collect for the following purposes:
- To provide access to our Website and Services.
- To process and manage your orders, enquiries, purchases, and requests.
- To deliver products and services to you.
- To communicate with you regarding your orders, enquiries, account, products, services, or support requests.
- To provide information about our veterinary, healthcare, nutraceutical, or other products and services.
- To respond to your questions, complaints, feedback, and customer-support requests.
- To process payments through authorized payment service providers.
- To improve the functionality, performance, security, and usability of our Website.
- To understand customer preferences and Website usage.
- To send promotional communications, offers, updates, or marketing information where permitted by applicable law.
- To prevent, detect, and investigate fraudulent, unauthorized, or illegal activities.
- To comply with applicable laws, regulations, court orders, government requests, or regulatory requirements.
- To enforce our terms, policies, agreements, and legal rights.
- To maintain business, accounting, tax, transaction, and other legally required records.
- To develop new products, services, features, and promotional activities.
- To fulfill any other purpose disclosed to you at the time the information is collected or with your consent.
4. Sharing of Your Information
We do not sell or rent your personal information to third parties for their independent marketing purposes.
We may share information with trusted third parties where reasonably necessary to operate our business and provide our Services, including:
4.1 Service Providers
We may share relevant information with third-party service providers that assist us with:
- Website hosting and technical services
- Payment processing
- Order fulfillment
- Product delivery and logistics
- Customer support
- Email and SMS communication
- Marketing and analytics
- Website security
- IT and infrastructure services
These service providers may process your information only for purposes related to the services they provide to us.
4.2 Business Partners and Affiliates
Where applicable, we may share information with our affiliates, business partners, distributors, authorized representatives, or service providers when necessary to provide our products or Services.
4.3 Legal and Regulatory Requirements
We may disclose your information to courts, law enforcement agencies, government authorities, regulators, or other authorized entities when required or permitted by applicable law.
4.4 Business Transfers
In the event of a merger, acquisition, restructuring, reorganization, sale, transfer of assets, or similar business transaction, your information may be transferred as part of the relevant business assets, subject to applicable laws.
4.5 With Your Consent
We may share your information for other purposes where you have provided your consent or where such disclosure has been communicated to you at the time of collection.
5. Third-Party Services and Links
Our Website may contain links to third-party websites, applications, payment gateways, social media platforms, or other external services.
Once you leave our Website or interact directly with a third-party service, that third party’s privacy policy and terms may apply. Cherish Vetcare is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review the privacy policies of third-party services before providing your personal information.
6. Cookies and Similar Technologies
Our Website may use cookies, pixels, web beacons, analytics tools, and similar technologies to improve your browsing experience and understand how visitors use our Website.
Cookies may be used to:
- Remember your preferences
- Maintain shopping-cart or session information
- Improve Website functionality
- Analyze Website traffic
- Understand user behavior
- Improve our products and Services
- Support relevant advertising and marketing activities
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.
7. Payment Information
Payments made through our Website may be processed by third-party payment service providers.
Cherish Vetcare may not directly store complete payment card information such as full credit/debit card numbers, CVV numbers, or banking credentials on its servers where payment processing is handled by an authorized third-party payment gateway.
Payment information is subject to the privacy and security policies of the relevant payment service provider.
8. Security Practices
We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
Our security measures may include appropriate technical, administrative, operational, and organizational safeguards.
Where applicable, our Website may use SSL/TLS encryption and other security technologies to protect information transmitted through the Website.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our Services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate interests.
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal practices.
10. Your Rights and Choices
Depending on applicable law, you may have certain rights regarding your personal information, including the ability to:
- Request access to certain personal information we hold about you.
- Request correction or updating of inaccurate information.
- Request deletion of information where legally applicable.
- Withdraw consent where processing is based on consent.
- Opt out of certain promotional communications.
- Raise concerns or complaints regarding the processing of your personal information.
To exercise applicable rights or submit a privacy-related request, please contact us using the contact details provided below.
11. Marketing Communications
We may contact you through phone calls, SMS, email, WhatsApp, or other communication channels regarding:
- Your orders
- Product enquiries
- Customer support
- Franchise or distributorship enquiries
- Third-party manufacturing enquiries
- Product updates
- Promotional offers
- Business opportunities
- Other services or information that may be relevant to your interaction with us
Where required by applicable law, you may opt out of promotional communications by contacting us or using the unsubscribe mechanism provided in the relevant communication.
Please note that you may continue to receive essential service-related communications, such as order confirmations, payment notifications, delivery updates, or account-related messages.
12. Children’s Privacy
Our Website and Services are not intended to knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the matter.
13. Changes to This Privacy Policy
Cherish Vetcare reserves the right to update, modify, add, or remove provisions of this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, protect, and process your information.
Your continued use of our Website or Services after an updated Privacy Policy becomes effective may constitute acceptance of the updated Privacy Policy, to the extent permitted by applicable law.
14. Contact Us
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the way we process your personal information, please contact Cherish Vetcare using the contact details provided on our Contact Us page.
Cherish Vetcare
A Division of Tepals Formulations
For privacy-related enquiries, please contact us through the contact information available on our Website.
We will make reasonable efforts to review and respond to your privacy-related requests in accordance with applicable laws and regulations